Business Growth Business Operations Customer Satisfaction CX Transformation 
Lumoa
FEBRUARY 9, 2023
But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? If we make a decision to invest less in customer service agents, how much will it decrease my customer satisfaction?
SurveySensum
JULY 14, 2020
He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. Lynn Hunsaker – CXPA Board, Customer Experience Leader, Trainer, Author . She led CX company-wide for 11 years at Applied Materials.
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