Remove Business Growth Remove Business Operations Remove CXM Remove Omnichannel
article thumbnail

A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

We’re moving towards a personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience. By leveraging customer experience design, businesses can create customer experiences that drive customer loyalty and business growth.

article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. Debbie Akwara is a CX entrepreneur that designs products, services, and solutions that helps businesses attract, satisfy, and retain customers while improving the customer experience management (CXM) capabilities of teams.