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25 brand experience (BX) thought leaders to follow on Twitter

Qualtrics

Follow Keith for his thoughts on marketing, sustainable business growth, and new technology. ( @keithweed ). Raja Rajamannar – Rajamannar is the Chief Marketing & Communications Officer and President, Healthcare Business, operating at the intersection of business & marketing.

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Strategies for Transitioning to Omnichannel Customer Communications

CommBox

An additional report from Gartner indicated that businesses that implemented AI chatbots enhanced efficiency by 25% while considerably reducing response times. As a result, customer service teams have more time to manage higher volumes of inquiries, leading to greater customer satisfaction and business growth.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Rajeev Karkhanis has over 30 years of experience in delivering business growth and direction on overall operations and revenue goal performance. Ingrid Lindberg has over 20 years of experience in creating industry-changing and award-winning customer experience strategies for Finance, Retail, and Healthcare industries.