Intercom, Inc.

AUGUST 26, 2020

To find out how support leaders are navigating the current landscape, we surveyed a random sample of 593 support managers across both B2B and B2C and industries like education, retail, healthcare, and tech. “What emerged from our research is a modern playbook for support” What emerged is a modern playbook for support. .

Customer Retention 233

Customer Retention Customer Satisfaction Customer Expectations B2C 233

CommBox

SEPTEMBER 20, 2021

64% of businesses believe chatbots allow them to provide a more customized customer experience. . 55% of businesses using chatbots have generated a greater volume of high-quality leads. . Meeting their expectations is crucial to reduce customer churn and increase your business growth.

AI 96

AI Customer Service B2C Real Estate 96

SugarCRM

JANUARY 25, 2024

zazen Water , a provider of alkaline water solutions in Australia, is recognized for its use of SugarCRM to support business growth and customer satisfaction. Through strategic integrations, zazen Water automated its business and customer service operations to streamline high-order volume processing. The Joint Corp.

Real Estate 29

Real Estate Transportation CRM Sales 29

Intercom, Inc.

APRIL 1, 2021

She joined the ranks in early 2019, after spending 16 years at General Electric working as a director for its technology and healthcare programs and leading the Women in Technology initiative to address the gender imbalance in technical fields and get more women involved. I spent the first half of my career focused on access to healthcare.

Start-ups 223

Start-ups Non-Profits Healthcare Technology 223

ProProfs

JUNE 10, 2019

What was earlier restricted just to the education sector has now found a firm establishment in the government sector, retail, healthcare, IT and hospitality as well. Switch to training and educating by adopting LMS to make sure you get better employee productivity and business growth. LMS Getting Trendier.

Artificial Intelligence 59

Artificial Intelligence Education Hospitality Hospitality 59

SurveySensum

AUGUST 9, 2022

It helps you create and launch surveys quickly and collect important analytics to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. . Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

AUGUST 3, 2023

SurveySensum caters to the needs of multiple industries such as B2B , Automotive, Retail, Healthcare, and Finance. Whether your objective is to enhance customer experience , satisfaction, loyalty, or business growth, SurveySensum is a go-to solution.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Zendesk

OCTOBER 20, 2023

Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction. It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX).

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

CommBox

OCTOBER 11, 2021

Companies using sales chatbots can completely manage sales conversations from start to finish, automate service processes, improve efficiency and drive business growth. How Automated Chatbots Increase eCommerce Sales for businesses? How Commbox’s Chatbots Scale Up eCommerce Brands .

Sales 52

Sales Omnichannel Social Media Retail 52

Customer Bliss

MAY 4, 2017

Prior to joining Concur, Tabitha built and led the Customer Insights practice for Citrix as the Managing Director of Customer Insights and developed the CX programs for the Healthcare division of Philips as thecGlobal Director of Customer Experience.

Customer Experience 64

Customer Experience Net Promoter Score B2B Invoicing 64

Intercom, Inc.

NOVEMBER 18, 2019

The most satisfied industries were tech (73%), retail (67%), manufacturing (57%), and healthcare (56%). What it means for businesses. Chatbots are absolutely the future of scaling business growth. It’s no longer a question of whether chatbots deliver business value. Let’s break it down.

B2C 42

B2C Sales B2B Start-ups 42

SurveySensum

APRIL 5, 2022

Yeah, SAP owns Qualtrics, and it works best in multiple industries like healthcare, finance, tourism, retail, automobiles, etc. Listen to your customers from various touchpoints, analyze feedback, and decide quickly on the options for improvement to drive business growth. . The basic plan starts at $49/month for 250 responses.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Totango

JANUARY 10, 2024

For Waystar, a technology platform that simplifies payments across the revenue cycle for healthcare organizations, this consultative approach unlocked cross-functional alignment, customer satisfaction, and exponential business growth. So, how did they do it?

Sports 93

Sports Customer Satisfaction Sales Healthcare 93

Qualtrics

JUNE 6, 2019

Follow Keith for his thoughts on marketing, sustainable business growth, and new technology. ( @keithweed ). Raja Rajamannar – Rajamannar is the Chief Marketing & Communications Officer and President, Healthcare Business, operating at the intersection of business & marketing.

Transportation 33

Transportation Entertainment Sports Social Media 33

Customer Bliss

MAY 10, 2019

Don’t underestimate the value of social media and get left behind when it comes to business growth. Scott previously held leadership positions for 30 years within the Life Sciences & Healthcare sector and Technology sector. Internally, Scott explains that they’re spending more time improving the employee experience.

Social Media 12

Social Media Invoicing Healthcare B2B 12

Intercom

SEPTEMBER 23, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. There are other companies that maybe they’re in financial services, maybe they’re in healthcare. 2021 Achieving Customer Amazement survey report. Intercom on Customer Engagement.

Start-ups 72

Start-ups Customer Service Net Promoter Score E-commerce 72

Hodusoft

MARCH 3, 2022

Features such as interactive voice response (IVR), computer telephony integration (CTI), automatic call distributor (ACD), predictive dialer, and call analytics, among others, helps businesses to make the most of their customer support operations. . The market is flooded with a plethora of call center software solution s.

E-commerce 52

E-commerce Social Media Omnichannel Healthcare 52

Intercom, Inc.

JUNE 3, 2021

So, when people are asked, especially from a leadership team or an exec team, “Hey, we need to accelerate,” I think what they mean is accelerate business growth, which usually comes down to revenue. So generating new business, new customers who just weren’t able to sign up before. Paul: Yeah. A good example.

Start-ups 228

Start-ups Engineering Healthcare Sales 228

SurveySensum

JULY 14, 2020

Rajeev Karkhanis has over 30 years of experience in delivering business growth and direction on overall operations and revenue goal performance. Ingrid Lindberg has over 20 years of experience in creating industry-changing and award-winning customer experience strategies for Finance, Retail, and Healthcare industries.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Zendesk

JUNE 10, 2021

Since that inaugural event, WorldPride has grown, focusing much-needed attention on this community’s struggle for equal rights: equal access to healthcare, jobs and housing; the right to marry, the right to serve in the military, and the right to adopt children. As noted diversity practitioner Vern? Inclusion is being asked to dance.’”.

Legal 52

Legal Engineering Healthcare Gaming 52

CommBox

JUNE 25, 2023

CommBox: The Power of Business Communication Logic Directly from Your CRM By integrating CommBox with SAP, you open doors to new possibilities and facilitate business growth opportunities that were previously untapped. million customers, and tens of thousands of doctors, consultants, and other healthcare professionals.

Net Promoter Score 98

Net Promoter Score Hospitality Hospitality Healthcare 98