Business Growth, Close the Loop, ML and Net Promoter Score

Text Analytics in Customer Feedback: The CXO’s Secret Weapon

Lumoa

JANUARY 24, 2024

Customer satisfaction drives key metrics like your Net Promoter Score (NPS). In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. Does that sound like a lot to handle, especially for someone with a CXO’s busy schedule? The result?

Text Analytics

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis

The Role of NPS in the Banking Industry

SurveySensum

MAY 19, 2023

This is where Net Promoter Score (NPS) comes into play. This CX metric has the ability to gauge customer loyalty and predict business growth. NPS, or Net Promoter Score, is a CX metric used to gauge a business’s customer satisfaction and loyalty.

NPS

NPS Net Promoter Score Customer Loyalty Close the Loop

Tech Customer Success

Text Analytics in Customer Feedback: The CXO’s Secret Weapon

The Role of NPS in the Banking Industry

Webinars

Stay Connected