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5 Radical Changes to VoC of the Future for ROI Maturity

ClearAction

MAY 18, 2017

and continuing VoC education (certifications, conferences, etc.). Tweaks to VoC business-as-usual (the list in the opening paragraph above) are not likely to be enough to transform your VoC into a CX Transformer (truly transforming CX, ROI, and business growth). 5) Empower yourself.

VOC 54
VOC Voice of the Customer Social Media Customer Feedback 54
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. LinkedIn : [link].

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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