SugarCRM

MARCH 17, 2022

Top industry experts consider CX transformation projects the primary fuel that drives business growth in the last 12 months. Businesses must strive for more than traditionally perceived value to remain current in today’s market filled with savvy customers. The CRM Watchlist is an impact award.

CRM 52

CRM Artificial Intelligence Machine Learning Innovation 52

Experience Investigators

OCTOBER 17, 2023

Here are some strategies to gain leadership buy-in for customer experience, the importance of measuring CX performance, and how to effectively communicate the business case for CX transformation. Executives want to see a clear link between CX initiatives and financial goals. And that leads to more retained revenue.)

CX 94

CX Customer Experience CX Transformation Net Promoter Score 94

ClearAction

MAY 18, 2017

Tweaks to VoC business-as-usual (the list in the opening paragraph above) are not likely to be enough to transform your VoC into a CX Transformer (truly transforming CX, ROI, and business growth). Radical changes in VoC management are necessary. 5) Empower yourself.

VOC 54

VOC Voice of the Customer Social Media Customer Feedback 54

SurveySensum

JULY 14, 2020

He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. Becky (Lisson) Roemen – Manager of CX Solutions and Consulting at Avtex Solutions, LLC. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132