ECXO

MAY 11, 2023

Educational articles by ECXO.org You’ll know that customer experience is a critical aspect of your business. Invest in technology – implement technology solutions that support customer experience, such as customer relationship management (CRM) systems, chatbots, and self-service portals. Take Ericsson, for example.

Customer Journey Map 52

Customer Journey Map CX Transformation CX Education 52

Lumoa

OCTOBER 31, 2018

Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX Companies do marketing, sales and CRM – the customer does the experience!

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

ClearAction

MAY 18, 2017

and continuing VoC education (certifications, conferences, etc.). Tweaks to VoC business-as-usual (the list in the opening paragraph above) are not likely to be enough to transform your VoC into a CX Transformer (truly transforming CX, ROI, and business growth). 5) Empower yourself.

VOC 54

VOC Voice of the Customer Customer Feedback Social Media 54

PeopleMetrics

NOVEMBER 1, 2022

Improving your bank’s CX is necessary for staying competitive, as reports show that 70% of financial service companies are investing in CX transformation. Financial organizations that have completed a CX project have seen noted improvements in their customer ratings and revenue. Efficient Onboarding.

Customer Experience 62

Customer Experience CX Net Promoter Score Omnichannel 62

SurveySensum

JULY 14, 2020

Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. LinkedIn : [link]. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132