Lumoa

AUGUST 8, 2023

Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. Net Promoter Score (NPS) question: This is a popular metric used to measure customer loyalty and satisfaction.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

ClearAction

JANUARY 20, 2020

Forces on customers and business may otherwise make some turns that leave you behind. It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. CLV is the whole point of NPS® and all CX work! 18) Use CJM, UX, DX, CRM, etc. as Means to an End.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

ClearAction

JANUARY 20, 2020

Forces on customers and business may otherwise make some turns that leave you behind. It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. CLV is the whole point of NPS® and all CX work! CLV shows managers the size of business at-risk or at-opportunity.

CXM 90

CXM Non-Profits Close the Loop CX 90

ClearAction

OCTOBER 1, 2018

And unless we’re applying VoC insights as Collaborators and Transformers we aren’t likely to generate the business growth promised by loyalty-revenue correlation. Reap: quick-wins >> NPS & revenue (now). earn trust >> NPS & revenue (lifetime value). Focus: administer CX programs.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

Intercom, Inc.

MARCH 29, 2022

As the third-party cookie has crumbled, businesses can no longer rely on ill-gotten data. The rules and the regulations regarding consent of data sharing, regarding the legality of data holding, have torn up so many of the marketing playbooks out there. Atlassian is a much larger organization, it’s a bigger ship.

Start-ups 118

Start-ups Innovation Sales NPS 118