Intercom

FEBRUARY 15, 2023

Boost loyalty for long-term success Better customer experiences drive business outcomes that go above and beyond improved retention. The XM Institute has found that positive customer experiences are intrinsically linked to customer loyalty. That’s where customer effort score (CES) comes in.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score E-commerce NPS 52

SurveySensum

APRIL 5, 2022

That’s why you can seamlessly integrate any kind of platform that you use every day such as Outlook, SalesForce, Hubspot, Zendesk, Zapier, etc with SurveySensum. Great customer support. Yeah, SAP owns Qualtrics, and it works best in multiple industries like healthcare, finance, tourism, retail, automobiles, etc. Integrations.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

ClearAction

OCTOBER 1, 2018

And unless we’re applying VoC insights as Collaborators and Transformers we aren’t likely to generate the business growth promised by loyalty-revenue correlation. Each of these starting points emphasizes customer-facing roles, reacting to and seeking to shape customers’ actions.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63