Business Growth CX Transformation CXM NPS 
Lumoa
FEBRUARY 9, 2023
Why is NPS ® going up or down? Secure the support of the C-suite executives since Forrester stated “ Every successful transformation we studied began with a customer experience epiphany by a CEO or COO.” There’re different metrics used today and it is important to understand the needs of your business.
SurveySensum
JULY 14, 2020
He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. She has over 20 years of experience in delivering CX success for local, pan African, and international organizations. LinkedIn : [link] /. Website : [link].
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