ClearAction

JANUARY 20, 2020

Customer experience management (CXM) was developed in recent decades to increase customer lifetime value. CXM includes customer success, customer care, customer relationship management, etc. CXM must reflect CX holistically; otherwise it’s a misnomer. CXM aims to overcome silos caused by the industrial revolution.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

ClearAction

OCTOBER 1, 2018

That’s exciting, yet the future of customer experience management (CXM) is calling out for significant shifts beyond the trends and forces in technology, socio-economics and competitive environments. Here’s why: CXM Status Quo. Clearly, the CXM status quo is likely necessary but certainly insufficient.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

Lumoa

FEBRUARY 9, 2023

Why is NPS ® going up or down? By leveraging customer experience design, businesses can create customer experiences that drive customer loyalty and business growth. By leveraging customer segmentation to create tailored customer experiences, businesses can drive customer loyalty and business growth.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

ClearAction

JANUARY 20, 2020

Customer experience management (CXM) was developed in recent decades to increase customer lifetime value. CXM includes customer success, customer care, customer relationship management, etc. CXM must reflect CX holistically; otherwise it’s a misnomer. CXM aims to overcome silos caused by the industrial revolution.

CXM 90

CXM Non-Profits Close the Loop CX 90

SurveySensum

SEPTEMBER 13, 2023

5) CustomerGauge Robust NPS System Accurate Revenue Impact Assessment Comprehensive Customer Tracking Free trial available Contact CustomerGauge 4.6 (5) 5) CustomerGauge Robust NPS System Accurate Revenue Impact Assessment Comprehensive Customer Tracking Free trial available Contact CustomerGauge 4.6 (5) user/month 4.4 (5)

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

MARCH 26, 2024

These services, delivered by CX experts, cover the entire spectrum from survey creation to feedback analysis, culminating in actionable plans based on customer feedback to help businesses achieve their objectives. You can use it for everything from market research to NPS surveys to understand your audience fully. Capterra Rating: 4.4/5

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

These services, delivered by CX experts, cover the entire spectrum from survey creation to feedback analysis, culminating in actionable plans based on customer feedback to help businesses achieve their objectives. You can use it for everything from market research to NPS surveys to understand your audience fully. Capterra Rating: 4.4/5

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52