Zendesk

SEPTEMBER 6, 2022

The service landscape may be stark, but we can’t stop making CX a priority and investing in areas where the impact can influence business growth. While the companies we surveyed were in different maturity phases of their CX transformation and path to growth, three clear areas of investment stood out.

Customer Retention 98

Customer Retention CX Transformation CX Sales 98

SugarCRM

MARCH 17, 2022

Top industry experts consider CX transformation projects the primary fuel that drives business growth in the last 12 months. Businesses must strive for more than traditionally perceived value to remain current in today’s market filled with savvy customers.

CRM 52

CRM Artificial Intelligence Machine Learning Innovation 52

Lumoa

FEBRUARY 9, 2023

Secure the support of the C-suite executives since Forrester stated “ Every successful transformation we studied began with a customer experience epiphany by a CEO or COO.” ” Build a cross-functional CX team: get the key players from the whole company (chief executives, heads of departments) onboard CX transformation.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

ClearAction

MAY 18, 2017

Tweaks to VoC business-as-usual (the list in the opening paragraph above) are not likely to be enough to transform your VoC into a CX Transformer (truly transforming CX, ROI, and business growth). It’s kind of the reverse of a lost-sale-analysis.

VOC 54

VOC Voice of the Customer Customer Feedback Social Media 54

SurveySensum

JULY 14, 2020

He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. Shane Goldberg has 20 of experience across customer experience, business improvement, sales operations, and product management. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132