Intercom

FEBRUARY 15, 2023

Net Promoter Score (NPS) Net Promoter Score (commonly known as simply NPS) is a simple survey consisting of one basic question: on a scale of zero to 10, how likely are you to recommend this brand to someone else? On a scale of zero to 10, how likely are you to recommend this brand to someone else?”

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score E-commerce NPS 52

SurveySensum

APRIL 5, 2022

NPS, CES & CSAT surveys. SurveySensum offers you in-built templates of multiple surveys such as NPS, CES, SSI, product, onboarding, pulse, surveys, and more; helping you launch a survey in just 2 minutes. Yeah, SAP owns Qualtrics, and it works best in multiple industries like healthcare, finance, tourism, retail, automobiles, etc.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

ClearAction

OCTOBER 1, 2018

And unless we’re applying VoC insights as Collaborators and Transformers we aren’t likely to generate the business growth promised by loyalty-revenue correlation. Reap: quick-wins >> NPS & revenue (now). earn trust >> NPS & revenue (lifetime value). Timeline: long slog to CX-centricity.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63