The Future of Customer Experience Calls Urgently for a Significant Shift
ClearAction
OCTOBER 1, 2018
And unless we’re applying VoC insights as Collaborators and Transformers we aren’t likely to generate the business growth promised by loyalty-revenue correlation. Deploying the whole CXM system at a basic level within a year is similar to what you’d do in establishing a new sports team. align company to CX.
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