Business Management Contact Center VOC VOE 
CX Accelerator
JUNE 8, 2020
Check out this list of ten ideas, sure to spark some creativity for your voice of customer (VOC) program. In contact centers, where calls are traditionally recorded, there’s a ton of voice of customer insight readily available — one only needs to take the time to listen. The response was so good that it begged to be a blog post.
CX Accelerator
JUNE 8, 2020
Check out this list of ten ideas, sure to spark some creativity for your voice of customer (VOC) program. In contact centers, where calls are traditionally recorded, there’s a ton of voice of customer insight readily available — one only needs to take the time to listen. The response was so good that it begged to be a blog post.
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