10 Ways to Listen to Customers Without Surveys
CX Accelerator
JUNE 8, 2020
Check out this list of ten ideas, sure to spark some creativity for your voice of customer (VOC) program. Sure, we know what some of the issues and challenges are, but when you hear and feel the customer’s emotion as they describe the impact an issue had on their life and business, it can be a powerful catalyst for action.
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