Business Management Customer Experience VOC VOE 
CX Accelerator
JUNE 8, 2020
Problems occur, however, when surveys become the only way we listen to customers — especially when you consider that a good survey response rate is in the realm of 20-30%. That means you never hear from 70-80% of customers. Check out this list of ten ideas, sure to spark some creativity for your voice of customer (VOC) program.
CX Accelerator
JUNE 8, 2020
Problems occur, however, when surveys become the only way we listen to customers — especially when you consider that a good survey response rate is in the realm of 20-30%. That means you never hear from 70-80% of customers. Check out this list of ten ideas, sure to spark some creativity for your voice of customer (VOC) program.
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