Business Management Customer Journey Map CX VOC 
ClearAction
JANUARY 6, 2021
Another interesting thing about this list of obvious CX excellence needs is it’s not necessarily in the average customer experience manager’s scope of control or influence. 3) Stop calling customer experience management “customer experience” This is success-limiting because it mixes apples and oranges.
ClearAction
MARCH 23, 2015
Governance doesn’t get much airtime in customer experience management conversations and writings. It's not as exciting and it's harder to wrap your mind around than customer engagement and VoC (voice-of-the-customer) and CX (customer experience) technologies. Just what is it, anyway?
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