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The Evolution of Customer Relationship Management: A Look at the Last Five Years

SugarCRM

When you think about Customer Relationship Management (CRM), sales and contact management may be the first thing you associate with it. The ability to track individual customer interactions and analyze that data is a game-changer, especially in an age where customers crave a personalized experience.

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Top 20 Customer Service Experts to Follow on Twitter Right Now

Comm100

Shapiro is a customer retention expert, who founded The Center for Client Retention. His book, , presents a proven strategy to create customer loyalty in the age of the empowered customer, and his Twitter feed offers the same. RachardRShapiro. Annette Franz. annettefranz. Kate Leggett. kateleggett. Bob Thompson.

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SalesForce, Hubspot, Zendesk and More — Which Customer Engagement Software is Right for Me?

Comm100

Hootsuite is one of the largest and most comprehensive social media managers out there, and it’s not without reason. Their mission is to help businesses manage all their social media accounts in on place, so that they can do more with their social media. Company Seeks Social Media Software with a Focus in Marketing.