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Social Listening Machine Learning Customer Feedback Actionable Insights VOC Customer Journey Map AI Customer Experience Management Voice of the Customer Customer Retention More Related Topics >
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5 Creative Ways to Use AI for Sentiment Analysis

Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis. In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis.

Sentiment Analysis 83
Sentiment Analysis AI Machine Learning Social Media 83
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The Ultimate Guide to Choosing a Customer Experience Platform

Lumoa

MARCH 12, 2023

A customer experience platform is a set of tools designed to help a business manage and improve—you guessed it—the customer experience they provide. These tools typically include features such as customer data management, analytics and reporting, automation, and personalization.

Customer Experience 83
Customer Experience Customer Journey Map Sentiment Analysis NPS 83
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