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Our Top 6 Picks for Call Center Automation Software

Fonolo

Features of Call Center Automation Software Now that we’ve established the main benefits of call center automation software, it’s time to break down the key features. Most marketing CRM software has these capabilities, so it makes sense to harness their power for your contact center. Our Picks for Best Call Center Software 1.

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Sales performance management 101: Definition and strategies

Zendesk

Sales performance management (SPM) is a process for planning, analyzing, and improving business strategies across an organization, with a special focus on guiding and managing your sales reps to help them achieve company goals and objectives. The main components of SPM include: Planning. It’s important to start at the drawing board.

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What is Data Enrichment and Why It Matters?

SugarCRM

In business settings, data augmentation can give companies the competitive edge they need to be on top of customers’ minds and become industry leaders. Here’s one recurring issue companies face when handling data: quality. not all data entering their databases is accurate and valuable. Geographic data.