Business Operations Customer Expectations Omnichannel Social Listening 
Hodusoft
OCTOBER 14, 2022
Today, e-commerce businesses are leveraging omnichannel contact center software to optimize their customer support operations and build loyalty by serving customers better. e-Commerce contact center software implements workflow automation to streamline business operations. to generate reports.
Lumoa
APRIL 28, 2024
At the same time, your customers expect to get the same level of support , no matter if they reach out on Facebook or via email. Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it. Lumoa is more specialized than Medallia and Qualtrics.
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