Remove Business Operations Remove Customer Experience Management Remove Manufacturing Remove Mystery Shopper
article thumbnail

Customer Experience Management: An Exclusive Interview with Micah Solomon

SugarCRM

Best-Selling Author and Expert Micah Solomon Addresses the Importance of Customer Experience Management and Strategy. When he talks, businesses stop and listen. Q: You’re well-known for helping companies bring a Ritz-Carlton caliber customer service to their business operations. Solomo n: Yes!