Remove Business Operations Remove Customer Experience Management Remove Mystery Shopper Remove Mystery Shopping
article thumbnail

Customer Experience Management: An Exclusive Interview with Micah Solomon

SugarCRM

Best-Selling Author and Expert Micah Solomon Addresses the Importance of Customer Experience Management and Strategy. When he talks, businesses stop and listen. Above and beyond, outside of your typical operating zone is “helping when you can’t help.”. Tell us more about this and why. Solomo n: Yes!