Hodusoft

OCTOBER 14, 2022

With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. According to Statista , the e-commerce sales figure is expected to reach 8.1 As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Hodusoft

OCTOBER 23, 2024

The CSAT: Measuring Customer Satisfaction in a Contact Center Read More Explanation of the NPS Scale: Promoters, Passives, and Detractors A person taking part in an NPS survey can be put in any one of three categories according to the score they provide. And in the digital age, measuring customer satisfaction is extremely important.

Net Promoter Score 52

Net Promoter Score NPS Contact Center E-commerce 52

CommBox

DECEMBER 6, 2023

Cost Savings with Live Chatbot Implementation In the dynamic landscape of business operations, cost efficiency stands as the utmost priority. The strategic deployment of live chatbots within customer service operations, while unveiling the substantial cost savings they can yield.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

Callminer

AUGUST 1, 2017

These are some of the main metrics; however, we also must think about the call outcomes and other key factors that can impact the business. With more than 15 years of experience in business, finance and accounting, she is also responsible for implementing financial controls and processes. Markus Linder. markuslinder. Tsahi Levent-Levi.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Callminer

OCTOBER 11, 2018

This cannot be overlooked if a company hopes to have long term relationships and loyalty with their clients, and it is the most critical statistic when evaluating customer satisfaction. However, it is extremely important for customer satisfaction since call center agents are the key to creating and retaining customers.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132