Zendesk

JANUARY 18, 2024

With machine learning (ML) , AI should learn from its mistakes and improve over time, while businesses should take suitable corrective actions to prevent similar errors in the future. Lush Cosmetic retailer Lush is vocal about ethical AI usage in its business operations.

AI 52

AI Artificial Intelligence Legal Machine Learning 52

Comm100

OCTOBER 30, 2020

Comm100 offers iron-clad security and compliance, more than the industry standard (including for highly regulated sectors), so your customers’ sensitive information and business operations always remain safe. Thanks to machine learning and reasoning technologies, it can escalate the conversation to the right channels.

Technology 59

Technology Technology AI Artificial Intelligence 59

Comm100

JANUARY 29, 2021

Comm100 offers iron-clad security and compliance, more than the industry standard (including for highly regulated sectors), so your customers’ sensitive information and business operations always remain safe. Thanks to machine learning and reasoning technologies, it can escalate the conversation to the right channels.

Technology 52

Technology Technology AI Artificial Intelligence 52

Zendesk

NOVEMBER 3, 2023

Generative AI uses machine learning (ML) algorithms to analyze large data sets. That means you can feed artificial intelligence a bunch of existing information on a topic, so it can learn and find patterns and structures. How does generative AI work? Generative AI can also adapt to context and produce unique, creative content.

AI 52

AI Machine Learning Artificial Intelligence ML 52

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. In the SaaS business, however, onboarding has become a very usual practice. Both groups of technologies can be utilized to make analytics more actionable.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

SurveySensum

JULY 14, 2020

Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. Bob Azman – Consultant, CX Officer, Educator, Keynote Speaker, Board Member.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114