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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. HEG uses proprietary technology, like EduMaximizer, to deliver targeted enrollment leads to for-profit and nonprofit education clients. Too many portals…”.

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How to lead a digital transformation

Zendesk

What is digital business transformation? Digital business transformation is a continual process of using digital technology and digital strategy to fundamentally change your organization’s culture, business and operating processes, and customer experience.

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