ClientSuccess

APRIL 2, 2021

You can’t expect buyers to stick around for a brand that doesn’t deliver a seamless and consistent customer experience. In fact, according to a Hubspot survey, 80% of the customers surveyed stopped using a business service with a brand following an unpleasant service experience.

Customer Experience 75

Customer Experience E-commerce Invoicing Customer Retention 75

Zendesk

SEPTEMBER 15, 2021

Digital customer experiences are critical for surviving in a connected world. According to a survey of C-suite executives, more than 70% of CIOs increased investments heading into 2021 to improve customer experience. With a good customer experience, your customers also expect security and privacy.

CX 97

CX E-commerce Machine Learning Social Media 97

Taylor Reach Group

JULY 13, 2017

Is the purpose to deliver service that exceeds customer expectations or to be delivered a cost effectively as possible? Has the organization defined the desired customer experience (CX) when interacting with the center? Is the center designed to be a profit center or a cost center?

Contact Center 61

Contact Center E-commerce Technology Technology 61

SugarCRM

OCTOBER 10, 2023

Imagine a scenario where customer information was stored in disparate databases, making it arduous for sales, marketing, and customer service teams to collaborate effectively. Customer Service and Support: Efficient customer service is no longer a luxury but a necessity.

Business Operations 26

Business Operations CRM Social Media Sales 26