Customer Think
MAY 13, 2024
Banking and financial services is a complex business. Service providers need to offer great products with competitive rates and all within the rules enforced by industry regulators. Compliance is not an option.
Steven Van Belleghem
APRIL 19, 2021
Also, according to Ctrip, all of its customer service representatives are in-house travel specialists, rather than outsourcing call center operations to a 3rd party. They take customer service very seriously. At CTRIP, the largest online travel platform in China, 95% of traveler inquiries are answered within 20 seconds.
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ClientSuccess
APRIL 2, 2021
However, there is less tolerance for ineffectiveness and incompetency in customer interactions and engagement as expectations change radically. You can’t expect buyers to stick around for a brand that doesn’t deliver a seamless and consistent customer experience. Generate Customized Content at the Top of the Funnel.
Fonolo
JULY 8, 2021
Companies use all sorts of metrics and techniques to evaluate their customers’ satisfaction with their products and services. Google reviews, social media activity, and customer service surveys all help companies learn about their customers’ experiences. Why is a Net Promoter Score important?
Customer Bliss
NOVEMBER 18, 2020
Bell , the best selling author of the 9 1/2 Principles of Innovative Service and many other customer service books. Chip has just released his latest book, Inside Your Customer’s Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions.
Zendesk
SEPTEMBER 15, 2021
Digital customer experiences are critical for surviving in a connected world. According to a survey of C-suite executives, more than 70% of CIOs increased investments heading into 2021 to improve customer experience. With a good customer experience, your customers also expect security and privacy.
DMG Consulting
JUNE 1, 2022
At the same time, employees are benefitting from VAs, which deliver real-time guidance to contact center agents and internal self-service functionality to employees across organizations. The most significant misconception about IVAs is that their primary purpose is to eliminate the need for live agents.
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