Customer Think
AUGUST 9, 2023
Defining good customer service depends on the product you sell. For automobiles, friendly in-person contact during a sale or service call can be the key. But what about global business services (GBS) organizations? […]
CSAT.AI
AUGUST 31, 2022
However, in t heir Occupational Outlook Handbook for Customer Service Representatives, the BLS provides insight more specifically into customer service job projections in the US. Customer Service Growth Projections. The Rise of Gig Customer Service. That change of 1.4 You have options.
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Steven Van Belleghem
APRIL 19, 2021
Also, according to Ctrip, all of its customer service representatives are in-house travel specialists, rather than outsourcing call center operations to a 3rd party. They take customer service very seriously. At CTRIP, the largest online travel platform in China, 95% of traveler inquiries are answered within 20 seconds.
Fonolo
JULY 8, 2021
Companies use all sorts of metrics and techniques to evaluate their customers’ satisfaction with their products and services. Google reviews, social media activity, and customer service surveys all help companies learn about their customers’ experiences. Why is a Net Promoter Score important?
Customer Bliss
NOVEMBER 18, 2020
Bell , the best selling author of the 9 1/2 Principles of Innovative Service and many other customer service books. Chip has just released his latest book, Inside Your Customer’s Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions.
CallCare
MARCH 31, 2023
Put simply, incident management refers to how a business reacts in the event of a crisis or emergency. An ‘incident’ in this context is any unplanned event that has the potential to disrupt any business service or workflow. They might then report the issue through customer service channels.
Zendesk
SEPTEMBER 15, 2021
At an increasing rate, restaurants have adopted app delivery services, fitness memberships pivoted to virtual exercise experiences, retail now rely heavily on e-commerce, and office work accelerated business services like Zoom, Slack, and DocuSign. By doing so, this prevents sensitive information from entering your database.
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