Customer Think
MAY 13, 2024
Banking and financial services is a complex business. Service providers need to offer great products with competitive rates and all within the rules enforced by industry regulators. Compliance is not an option.
CallCare
MARCH 31, 2023
Put simply, incident management refers to how a business reacts in the event of a crisis or emergency. An ‘incident’ in this context is any unplanned event that has the potential to disrupt any business service or workflow. Health and safety issues – events that threaten the health and safety of customers and/or employees.
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Zendesk
SEPTEMBER 15, 2021
At an increasing rate, restaurants have adopted app delivery services, fitness memberships pivoted to virtual exercise experiences, retail now rely heavily on e-commerce, and office work accelerated business services like Zoom, Slack, and DocuSign. Discover sensitive information within your customer support.
Hodusoft
NOVEMBER 2, 2023
The concept of multi-tenancy allows businesses, service providers, or property management companies to efficiently manage communication services for multiple clients or internal departments, all while maintaining separation and customization.
SugarCRM
OCTOBER 10, 2023
Imagine a scenario where customer information was stored in disparate databases, making it arduous for sales, marketing, and customer service teams to collaborate effectively. Customer Service and Support: Efficient customer service is no longer a luxury but a necessity.
UJET
JULY 10, 2019
Addressing issues hours later isn’t the best customer experience, especially when it might impact your customer’s ability to complete their own business. Hiring agents across different locations can add to your business’ service hours and improve customer relations because issues are resolved faster.
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