CallCare

MARCH 31, 2023

Put simply, incident management refers to how a business reacts in the event of a crisis or emergency. An ‘incident’ in this context is any unplanned event that has the potential to disrupt any business service or workflow. This could impact either customers, employees or both.

Compliance 52

Compliance Business Operations Customer Service Business Services 52

Hodusoft

JUNE 30, 2022

ITEXPO is one of the largest business technology events. This annual event brought together businesses, service providers, IT professionals, emerging startups, SMEs, and other prominent players in the communication technology industry under one roof. Improves customer service experience. Automates mundane tasks.

Contact Center 52

Contact Center Technology Technology Gaming 52

SugarCRM

OCTOBER 10, 2023

CRM software development has revolutionized business operations by providing a centralized platform to manage customer interactions, streamline sales processes, and improve overall customer satisfaction. These systems operated in silos, often leading to fragmented data and inefficient communication between departments.

Business Operations 26

Business Operations CRM Social Media Sales 26