ClientSuccess

APRIL 2, 2021

However, there is less tolerance for ineffectiveness and incompetency in customer interactions and engagement as expectations change radically. You can’t expect buyers to stick around for a brand that doesn’t deliver a seamless and consistent customer experience. Generate Customized Content at the Top of the Funnel.

Customer Experience 75

Customer Experience E-commerce Invoicing Customer Retention 75

Fonolo

JULY 8, 2021

Companies use all sorts of metrics and techniques to evaluate their customers’ satisfaction with their products and services. Google reviews, social media activity, and customer service surveys all help companies learn about their customers’ experiences.

Net Promoter Score 142

Net Promoter Score Contact Center NPS Customer Satisfaction 142

Hodusoft

JUNE 30, 2022

Industry trends, especially in communication technology, have been fast-paced over the last few years. ITEXPO is one such event that holds a mirror for businesses all across the globe regarding the current and emerging ICT trends. ITEXPO is one of the largest business technology events. Automates mundane tasks.

Contact Center 52

Contact Center Technology Technology Gaming 52

DMG Consulting

JUNE 1, 2022

At the same time, employees are benefitting from VAs, which deliver real-time guidance to contact center agents and internal self-service functionality to employees across organizations. A leader in vendor-agnostic research and consulting, DMG is the only firm whose expertise spans operations and technology.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

SugarCRM

JULY 28, 2022

However, there were challenges along the way, both for many of our customers who were on the same journey and for us. Remote Is the “Old Normal” for Customer Service Teams. The customer service department was the least impacted organization for our customers and us.

CRM 26

CRM E-commerce B2B Omnichannel 26

Execs In The Know

FEBRUARY 17, 2023

To create legendary experiences, the right supporting organization and governance structure needs to be established, combining the strengths of both departments. Marketing can help customer service teams become more proactive and targeted in their engagement strategies, while maintaining a consistent brand voice.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Taylor Reach Group

JULY 13, 2017

Identifying the telephony and technologies required to support your business activities. Mapping your business processes impacted by the Call or Contact Center. Is the purpose to deliver service that exceeds customer expectations or to be delivered a cost effectively as possible?

Contact Center 61

Contact Center E-commerce Technology Technology 61