Zendesk

SEPTEMBER 15, 2021

Digital customer experiences are critical for surviving in a connected world. According to a survey of C-suite executives, more than 70% of CIOs increased investments heading into 2021 to improve customer experience. With a good customer experience, your customers also expect security and privacy.

CX 97

CX E-commerce Machine Learning Social Media 97

MattsenKumar

SEPTEMBER 24, 2021

Back in 2010, our company was founded to answer the important demand in the business process outsourcing and customer experience management sectors. We took it upon ourselves to help businesses and organizations scale their operations. We are delighted to receive this recognition”. Mike Mattsen, CEO.

Customer Experience Management 52

Customer Experience Management Business Services Customer Experience 52

1 to 1

FEBRUARY 13, 2024

Twelve months of toe-dipping and healthy scrutiny provided the launchpad to make some real moves with AI in the contact center, according to two customer experience experts on a recent webinar. Monetize customer engagement Lewis said there is a right way, and wrong way, to approach this service-to-sales journey.

AI 26

AI Construction Artificial Intelligence Contact Center 26

DMG Consulting

JUNE 1, 2022

At the same time, employees are benefitting from VAs, which deliver real-time guidance to contact center agents and internal self-service functionality to employees across organizations. The most significant misconception about IVAs is that their primary purpose is to eliminate the need for live agents.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

DMG Consulting

DECEMBER 7, 2022

Background: DMG Consulting LLC , a leading provider of contact center, back-office, and real-time analytics market research and consulting services, today released its 2 022- 2023 Cloud-Based Contact Center Infrastructure/Contact Center as a Service Product and Market Report.

Contact Center 48

Contact Center Artificial Intelligence Omnichannel Innovation 48

Hodusoft

JUNE 30, 2022

ITEXPO is one of the largest business technology events. This annual event brought together businesses, service providers, IT professionals, emerging startups, SMEs, and other prominent players in the communication technology industry under one roof. HoduSoft offers the following software as their unified communication solution.

Contact Center 52

Contact Center Technology Technology Gaming 52

Customer Bliss

NOVEMBER 18, 2020

Customer service professionals spend a lot of energy today on the comfort side of customer service. We focus on speed and accuracy of service with yardsticks hardwired to the science of the business. We even have metrics that calculate the arithmetic of effort.

Innovation 115

Innovation Customer Relationship Education Customer Loyalty 115

1 to 1

SEPTEMBER 7, 2021

Outsourcing and managed services are appealing options for many companies at a time when workforces are stretched thin. Both involve receiving business services from a third party but determining which of the two options is the better fit could make the difference between a thriving company versus just staying afloat.

Contact Center 26

Contact Center Sales Technology Technology 26

Taylor Reach Group

JULY 13, 2017

Is the purpose to deliver service that exceeds customer expectations or to be delivered a cost effectively as possible? Has the organization defined the desired customer experience (CX) when interacting with the center? Is the center designed to be a profit center or a cost center? Fuzzy goals will produce fuzzy results.

Contact Center 61

Contact Center E-commerce Technology Technology 61

ClearAction

DECEMBER 16, 2017

B2B Customer Experience: Do This, Not That Lynn Hunsaker. Is business-to-business customer experience management (B2B CXM) a watered-down or a souped-up version of consumer experience management? They’re important questions because customer scenarios differ in each case.

B2B 86

B2B CXM Customer Experience Customer Experience Management 86

SugarCRM

JANUARY 30, 2019

We discussed the importance of building a differentiated CRM initiative inside your organization; one that allows your company to stand out on customer experience, and not on price. THis drives better decision-making and more positive customer experiences at every level.

CRM 33

CRM Invoicing Legal B2C 33

Execs In The Know

FEBRUARY 17, 2023

Meet with our social media domain experts at Customer Response Summit (CRS) Austin If you enjoyed our blog, make sure to attend our pre-conference workshop, “How to Create Legendary Social Media Customer Experiences.” Participants will gain hands-on experience running through the 7 key steps that lead to legendary social care.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Zendesk

FEBRUARY 9, 2023

Skilled employees are an asset to your business. A poor customer experience. A good customer and employee experience go hand in hand. Dedicated agents can ensure the best customer journey. Here are a few examples of turnover rates across industries: Accommodation and food services: 86.3

Real Estate 52

Real Estate Transportation Entertainment B2C 52

TeamSupport

NOVEMBER 23, 2022

Whether it’s compliance with privacy standards such as GDPR (EU), CCPA (California), HIPAA , or SOC2, modern businesses need to be equipped to protect themselves and protect their customers.

Compliance 98

Compliance Business Services B2B Customer Experience 98

UJET

JULY 10, 2019

Support teams are arguably the most important part of the customer experience. Agents become the voice of the company when they interact with customers. These experiences can lead to repeat sales or a loss of a customer depending on that single interaction.

Compliance 111

Compliance Engineering Start-ups Sales 111

SugarCRM

JULY 28, 2022

Traditional industries like manufacturing and business services have invested heavily in digital ads, online events, and content marketing. If there is one big change we have seen, it’s no longer just software, technology, and consumer brands investing in digital marketing.

CRM 26

CRM E-commerce B2B Omnichannel 26

Beyond Philosophy

JUNE 20, 2015

The second, a B2B example, involves a major business services firm. As basic customer experience processes were improved, the metric flatlined, offering no opportunity for further enhancement or competitive advantage.

B2C 102

B2C B2B Entertainment Customer Acquisition 102

SugarCRM

JUNE 21, 2022

So how can you make the best deal when searching for the best CRM solution for your business? Services for CRM Implementation. It’s important to understand the different options you have and make the best buying decision for your business.

CRM 26

CRM Start-ups Engineering Sales 26

SugarCRM

OCTOBER 10, 2023

Integration with various communication channels such as email, chat, and social media ensures that customer interactions are seamless. This integration not only enhances the customer experience but also provides valuable data for further improvements.

Business Operations 26

Business Operations CRM Social Media Sales 26