Customer Think

MAY 13, 2024

Banking and financial services is a complex business. Service providers need to offer great products with competitive rates and all within the rules enforced by industry regulators. Compliance is not an option.

Compliance 57

Compliance Customer Service Business Services Customer Experience 57

Zendesk

SEPTEMBER 15, 2021

Digital customer experiences are critical for surviving in a connected world. According to a survey of C-suite executives, more than 70% of CIOs increased investments heading into 2021 to improve customer experience. With a good customer experience, your customers also expect security and privacy.

CX 97

CX E-commerce Machine Learning Social Media 97

TeamSupport

NOVEMBER 23, 2022

While outsourcing may be a necessity, businesses also must ensure that their integrity is never compromised throughout the entire data supply chain. Whether it’s compliance with privacy standards such as GDPR (EU), CCPA (California), HIPAA , or SOC2, modern businesses need to be equipped to protect themselves and protect their customers.

Compliance 98

Compliance Business Services B2B Customer Experience 98

UJET

JULY 10, 2019

Support teams are arguably the most important part of the customer experience. Agents become the voice of the company when they interact with customers. These experiences can lead to repeat sales or a loss of a customer depending on that single interaction.

Compliance 111

Compliance Engineering Start-ups Sales 111

SugarCRM

OCTOBER 10, 2023

Integration with various communication channels such as email, chat, and social media ensures that customer interactions are seamless. This integration not only enhances the customer experience but also provides valuable data for further improvements.

Business Operations 26

Business Operations CRM Social Media Sales 26