Zendesk

SEPTEMBER 15, 2021

Digital customer experiences are critical for surviving in a connected world. According to a survey of C-suite executives, more than 70% of CIOs increased investments heading into 2021 to improve customer experience. With a good customer experience, your customers also expect security and privacy.

CX 97

CX E-commerce Machine Learning Social Media 97

ClientSuccess

APRIL 2, 2021

However, there is less tolerance for ineffectiveness and incompetency in customer interactions and engagement as expectations change radically. You can’t expect buyers to stick around for a brand that doesn’t deliver a seamless and consistent customer experience. Generate Customized Content at the Top of the Funnel.

Customer Experience 75

Customer Experience E-commerce Invoicing Customer Retention 75

Customer Bliss

NOVEMBER 18, 2020

Bell , the best selling author of the 9 1/2 Principles of Innovative Service and many other customer service books. Chip has just released his latest book, Inside Your Customer’s Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions. About Chip R. Dr. Chip R.

Innovation 115

Innovation Customer Relationship Education Customer Loyalty 115

DMG Consulting

JUNE 1, 2022

At the same time, employees are benefitting from VAs, which deliver real-time guidance to contact center agents and internal self-service functionality to employees across organizations. The most significant misconception about IVAs is that their primary purpose is to eliminate the need for live agents.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

Execs In The Know

FEBRUARY 17, 2023

To create legendary experiences, the right supporting organization and governance structure needs to be established, combining the strengths of both departments. Marketing can help customer service teams become more proactive and targeted in their engagement strategies, while maintaining a consistent brand voice.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Taylor Reach Group

JULY 13, 2017

Is the purpose to deliver service that exceeds customer expectations or to be delivered a cost effectively as possible? Has the organization defined the desired customer experience (CX) when interacting with the center? Is the center designed to be a profit center or a cost center?

Contact Center 61

Contact Center E-commerce Technology Technology 61

1 to 1

SEPTEMBER 7, 2021

Outsourcing and managed services are appealing options for many companies at a time when workforces are stretched thin. Both involve receiving business services from a third party but determining which of the two options is the better fit could make the difference between a thriving company versus just staying afloat.

Contact Center 26

Contact Center Sales Technology Technology 26