Reputation Management or Customer Experience Management?
CX Journey
SEPTEMBER 16, 2014
This is great for customers, but some companies aren''t thrilled with these review sites or with social media; they often don''t have the staff to manage it all, and they don''t want their dirty laundry aired in public to millions of people. Sites have even popped up where businesses can review customers ! What on earth is going on?!
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