PeopleMetrics

MARCH 1, 2017

If you’ve been keeping up with this series, you're familiar with the idea of gathering continuous customer feedback. Traditionally, customer satisfaction surveys have focused on collecting aggregate data. When you're trying to close the loop, you do not have to protect the identity of your customers who give you feedback.

Customer Feedback 99

Customer Feedback Close the Loop Voice of the Customer Case Management 99

Callminer

OCTOBER 11, 2018

In other cases, managers and QA teams are so overwhelmed with other tasks that they don’t utilize important metrics to their full potential, thus losing out on valuable performance and quality insights. Call center agents work in customer-facing roles and, therefore, can make or break the company’s reputation in an instant.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

Qualtrics

JULY 18, 2019

If your company is growing fast, and you understand how taking action can lead to increased sales or business process improvements that impact the bottom line, it can be tempting to simply take feedback and run with it. But there’s an important follow-on step: close the loop with customers. It’s equally as important.

Close the Loop 49

Close the Loop Government Customer Feedback Construction 49