Zendesk
MAY 11, 2022
This is a step beyond what a traditional CRM has offered. Legacy CRMs are an acknowledged nucleus for many customer contact points, but these solutions only track interactions at specific moments in time, without providing the full context of what was shared. Do better business with conversational CRM. The proof is in the data.
SugarCRM
OCTOBER 27, 2022
The pandemic opened Pandora’s box: it taught us that in innovation terms, we could leap forward five years in five days when we have to. This behavioral change is not elastic—it’s been a permanent move powered by digital innovation. What’s New, What’s Next – Scanning the CRM Horizon.
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Fonolo
FEBRUARY 13, 2019
The availability of this information helps the whole industry become more innovative. It’s true that there is a lot of overlap between, say, marketing, customer success, and customer service teams, especially as the worlds of CRM and call center collide (See: “ Is a Call Center Just a CRM Feature?
Fonolo
JANUARY 14, 2020
It’s one of our favorite places to learn about every facet of consumer-first business management. Peter Lavers is a customer experience blogger and CRM expert, and one of the world’s top influencers in customer experience management. . Top Pick: Two questions every customer service manager should be asking every day.
SugarCRM
JULY 31, 2019
Today we’ve made some announcements that will fundamentally change the way businesses utilize CRM. Sugar Serve – An all-new customer engagement center solution designed to streamline case management and issue resolution. Rapid Innovation…and More. We’ll repeat the process.
SugarCRM
OCTOBER 3, 2019
In case you haven’t already heard, Sugar just received some major upgrades and the company has fully reinvented itself to bring forth key innovations in the CRM industry. Intelligent Case Management. SugarBPM ring a bell?
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