SugarCRM

OCTOBER 27, 2022

The pandemic opened Pandora’s box: it taught us that in innovation terms, we could leap forward five years in five days when we have to. This behavioral change is not elastic—it’s been a permanent move powered by digital innovation. The pace of CX and business, in general, is unprecedented.

B2B 26

B2B E-commerce CRM CX 26

Fonolo

JANUARY 14, 2020

With 30+ years of luxury resort management under his belt, Bill’s practical experience and the knowledge has won him many accolades as a blogger and social media influencer. Top Pick: Two questions every customer service manager should be asking every day. You can follow him on Twitter here. Salesforce – Desk.com.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Comm100

SEPTEMBER 10, 2020

Reporting helps you keep track of how your team is performing in terms of ticket and case management. This invaluable data can help you continue to experiment and innovate with your email-handling protocol to find the most efficient system for your agents.

Omnichannel 52

Omnichannel Social Media Customer Service Case Management 52

Comm100

SEPTEMBER 10, 2020

Reporting helps you keep track of how your team is performing in terms of ticket and case management. This invaluable data can help you continue to experiment and innovate with your email-handling protocol to find the most efficient system for your agents.

Omnichannel 52

Omnichannel Social Media Case Management Customer Expectations 52

Qualtrics

JULY 15, 2019

Companies need to innovate in order to keep up with consumer demand. To build a closed-loop system, you’ll need a ticketing system that alerts you when a customer has an issue and a case-management system that allows you to track the issue through resolution. Learn more: What is Closed-Loop Customer Experience Management?

Net Promoter Score 41

Net Promoter Score Customer Service Close the Loop Social Media 41

SurveySensum

NOVEMBER 11, 2021

Data Management. Other features : CX Strategy & Design, Survey & Data Collection, Action & Case Management, Dashboard & Reporting, Text & Advanced Analytics. Get high productivity and accuracy with innovative real-time feedback. You can handle complex data sets for a complete experience representation.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SugarCRM

NOVEMBER 27, 2020

When a business excels at customer communication, it provides a platform for answering questions, managing complaints, showing industry expertise, and keeping customers informed. SugarCRM offers an excellent tool to help your business manage customer communication, and it’s called SugarLive. What Is SugarLive?

Real Estate 26

Real Estate Machine Learning Start-ups Customer Service 26

Zendesk

MAY 11, 2022

That’s why we’ve created Sunco Labs —a division of Zendesk focused on innovating conversational experiences. This is a long-term investment for us and we’re looking forward to continuing to bring CX innovation to the workplace. Our lab experts will help your brand to research, design, and bring to life your conversational future.

CRM 98

CRM B2C Compliance B2B 98

Fonolo

FEBRUARY 13, 2019

The availability of this information helps the whole industry become more innovative. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience. Below are four reports that we think are worth your time. Beware Cohort Behavior Studies. ”.

Contact Center 57

Contact Center Technology Technology CRM 57

SugarCRM

JULY 31, 2019

Sugar Serve – An all-new customer engagement center solution designed to streamline case management and issue resolution. The second is No-Touch Information Management , enabling users to spend less time entering and finding data and more time delivering positive customer outcomes. Rapid Innovation…and More.

CRM 25

CRM Innovation Case Management CX 25

SugarCRM

OCTOBER 3, 2019

In case you haven’t already heard, Sugar just received some major upgrades and the company has fully reinvented itself to bring forth key innovations in the CRM industry. Intelligent Case Management. As a result, agents can improve their response times for high priority customers and therefore make them feel valued.

CRM 20

CRM Case Management Customer Service Innovation 20