Logicalware

FEBRUARY 18, 2024

The solution came swiftly in Puzzel, offering a cloud-based omnichannel platform. Tom Mann, Customer Service Team Manager, found in Puzzel the ideal match to meet growing contact centre needs, prioritising scalability, remote and user-friendly interfaces.

Government 59

Government Omnichannel AI Touchpoint 59

Comm100

SEPTEMBER 10, 2020

Free Omnichannel Customer Engagement. Get Omnichannel Free. Omnichannel. Reporting helps you keep track of how your team is performing in terms of ticket and case management. Make omnichannel customer support your bedrock. Omnichannel platform. Reduce the back and forth. Key Tool s.

Omnichannel 52

Omnichannel Social Media Customer Service Case Management 52

Comm100

SEPTEMBER 10, 2020

Free Omnichannel Customer Engagement. Get Omnichannel Free. Omnichannel. Reporting helps you keep track of how your team is performing in terms of ticket and case management. Make omnichannel customer support your bedrock . Omnichannel platform . Reduce the back and forth . Key Tool s.

Omnichannel 52

Omnichannel Social Media Case Management Customer Expectations 52

Ameyo Callversations

MARCH 1, 2022

On an operational level, nearly 50% of contact center firms believe retention to be a key challenge for talent management – McKinsey. Why Call Center Management is Highly Complex? One of the main reasons call center management is tedious, and resource-intensive is that it is a highly complex domain. Conclusion.

Contact Center 52

Contact Center Omnichannel Customer Satisfaction AI 52

Fonolo

JANUARY 14, 2020

With 30+ years of luxury resort management under his belt, Bill’s practical experience and the knowledge has won him many accolades as a blogger and social media influencer. Top Pick: Two questions every customer service manager should be asking every day. Making your contact center omnichannel ready. Plus so much more.

Customer Service 136

Customer Service Contact Center Social Media CX 136

SurveySensum

NOVEMBER 11, 2021

Data Management. Other features : CX Strategy & Design, Survey & Data Collection, Action & Case Management, Dashboard & Reporting, Text & Advanced Analytics. Get high productivity and accuracy with innovative real-time feedback. Digital-first Omnichannel Feedback. Accurate and quick to update.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SugarCRM

OCTOBER 27, 2022

The pandemic opened Pandora’s box: it taught us that in innovation terms, we could leap forward five years in five days when we have to. This behavioral change is not elastic—it’s been a permanent move powered by digital innovation. Indeed, this is the definition of a modern, omnichannel customer experience.

B2B 26

B2B E-commerce CRM CX 26