Logicalware

FEBRUARY 18, 2024

Delivering on their promise of reliable and effortless customer service In 2022, the Royal Borough of Kingston Council sought a new contact centre provider after experiencing downtime with their legacy system. The solution came swiftly in Puzzel, offering a cloud-based omnichannel platform.

Government 59

Government Omnichannel AI Touchpoint 59

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Comm100

SEPTEMBER 10, 2020

And yet, although companies have had a long time to perfect their email customer communications, many still fumble when it comes to this support channel. According to a benchmark report by SuperOffice, 62% of companies do not respond to customer service emails at all! Free Omnichannel Customer Engagement.

Omnichannel 52

Omnichannel Social Media Customer Service Case Management 52

Comm100

SEPTEMBER 10, 2020

And yet, although companies have had a long time to perfect their email customer communications, many still fumble when it comes to this support channel. According to a benchmark report by SuperOffice, 62% of companies do not respond to customer service emails at all! Free Omnichannel Customer Engagement.

Omnichannel 52

Omnichannel Social Media Case Management Customer Expectations 52

SurveySensum

NOVEMBER 11, 2021

360-degree solution for customer professionals. Good customer service. Data Management. Other features : CX Strategy & Design, Survey & Data Collection, Action & Case Management, Dashboard & Reporting, Text & Advanced Analytics. Digital-first Omnichannel Feedback. Easy to use.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SugarCRM

OCTOBER 27, 2022

That’s why we decided to sit down and craft this post to help recap the events that have taken place to ensure our community and customers who could not make it still have access to the announcements, keynotes, and overall highlights of the event! Adrian Swinscoe is a best-selling author on customer service, experience, and engagement.

B2B 26

B2B E-commerce CRM CX 26