AI Case Management Innovation Omnichannel 
Logicalware
FEBRUARY 18, 2024
The solution came swiftly in Puzzel, offering a cloud-based omnichannel platform. Tom Mann, Customer Service Team Manager, found in Puzzel the ideal match to meet growing contact centre needs, prioritising scalability, remote and user-friendly interfaces. In collaboration with Puzzel, Tom envisions a transformative journey ahead.
Ameyo Callversations
MARCH 1, 2022
On an operational level, nearly 50% of contact center firms believe retention to be a key challenge for talent management – McKinsey. Why Call Center Management is Highly Complex? One of the main reasons call center management is tedious, and resource-intensive is that it is a highly complex domain. Conclusion.
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Fonolo
JANUARY 14, 2020
With 30+ years of luxury resort management under his belt, Bill’s practical experience and the knowledge has won him many accolades as a blogger and social media influencer. Top Pick: Two questions every customer service manager should be asking every day. Making your contact center omnichannel ready. Plus so much more.
SugarCRM
OCTOBER 27, 2022
The pandemic opened Pandora’s box: it taught us that in innovation terms, we could leap forward five years in five days when we have to. This behavioral change is not elastic—it’s been a permanent move powered by digital innovation. Indeed, this is the definition of a modern, omnichannel customer experience.
SurveySensum
NOVEMBER 11, 2021
SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . It is an AI-powered adaptive model that understands all the VOC data with exceptional precision and perception. Data Management. Take a look.
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