Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.

Customer Service 136

Customer Service Contact Center Social Media CX 136

ClearAction

MARCH 24, 2017

Value chain thinking is extremely valuable in customer experience management. You can easily see its power in a customer experience journey map: nothing is an island — everything has a sequence and a series of connections that build upon one another. What is a value chain?

VOC 48

VOC Close the Loop CXM Voice of the Customer 48

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . Data Management. You can handle complex data sets for a complete experience representation. Take a look. SurveySensum . Easy to use. AskNicely.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Qualtrics

JULY 15, 2019

have used social media to complain about a brand or its customer service. As customer expectations continue to rise your support options must grow. Companies need to innovate in order to keep up with consumer demand. Learn more: What is Closed-Loop Customer Experience Management?

Net Promoter Score 41

Net Promoter Score Customer Service Close the Loop Social Media 41