Case Management Customer Expectations Customer Relationship Omnichannel 
TeamSupport
NOVEMBER 30, 2023
Even if you utilize tools like self-help, community forums, or automation, some customer issues still require a human touch. Although hiring staff can be costly, companies can’t afford to skip it if they are concerned about customer satisfaction.
Zendesk
MAY 11, 2022
At Zendesk, we’ve long talked about the value and importance of fostering customer relationships. They are the foundation upon which customer loyalty is built, and these customer relationships are anchored in conversations. More than 70% of customers expect conversational experiences when engaging with a company.
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