Case Management, Customer Expectations, Outlook and Sales

Solving the customer success equation: Nick Mehta on delivering value at scale

Intercom, Inc.

DECEMBER 10, 2020

Nick’s belief that business is personal underpins his outlook, and he takes a “human-first” approach in his role. On the other hand, customer success is proactive. It contextualizes user behavior to provide an in-depth understanding of how to improve the customer experience, while managing customer expectations.

B2B

B2B Outlook Sales Touchpoint

SugarConnected on Tour 2022: Building a Customer-Centric Culture—One Stop at a Time

SugarCRM

OCTOBER 27, 2022

The pandemic might have got us comfy in our tracksuits, used to working remotely, and even a bit rusty when it comes to getting back out in front of people for an effective sales cadence. Many companies claimed to be customer-focused, but when the rubber met the road during the pandemic, they were ill-prepared.

B2B

B2B E-commerce CRM CX

Tech Customer Success

Solving the customer success equation: Nick Mehta on delivering value at scale

SugarConnected on Tour 2022: Building a Customer-Centric Culture—One Stop at a Time

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