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SugarConnected on Tour 2022: Building a Customer-Centric Culture—One Stop at a Time

SugarCRM

The pandemic might have got us comfy in our tracksuits, used to working remotely, and even a bit rusty when it comes to getting back out in front of people for an effective sales cadence. Gartner has reported that 80% of B2B sales interactions between suppliers and buyers will be at least partly through digital channels by 2025. .”

B2B 26
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Solving the customer success equation: Nick Mehta on delivering value at scale

Intercom, Inc.

Nick’s belief that business is personal underpins his outlook, and he takes a “human-first” approach in his role. Managing customers in this way allows you to develop a common language that’s shared throughout the company, from sales to customer success. Customer success as a company-wide priority.

B2B 223