Case Management, Customer Expectations and Outlook

SugarConnected on Tour 2022: Building a Customer-Centric Culture—One Stop at a Time

SugarCRM

OCTOBER 27, 2022

Customer expectations are continuing to rise every day, which means businesses must operate in ways that meet new CX standards set by the digital environment. Top 5 Priorities Leaders Can Take on to Create a Customer-Centric Environment.

B2B

B2B E-commerce CRM CX

Solving the customer success equation: Nick Mehta on delivering value at scale

Intercom, Inc.

DECEMBER 10, 2020

Nick’s belief that business is personal underpins his outlook, and he takes a “human-first” approach in his role. On the other hand, customer success is proactive. It contextualizes user behavior to provide an in-depth understanding of how to improve the customer experience, while managing customer expectations.

B2B

B2B Outlook Sales Touchpoint

Tech Customer Success

SugarConnected on Tour 2022: Building a Customer-Centric Culture—One Stop at a Time

Solving the customer success equation: Nick Mehta on delivering value at scale

Webinars

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