Case Management Customer Expectations Outlook Technology 
SugarCRM
OCTOBER 27, 2022
Customer expectations are continuing to rise every day, which means businesses must operate in ways that meet new CX standards set by the digital environment. Top 5 Priorities Leaders Can Take on to Create a Customer-Centric Environment. But what are the trends behind the tools?
Intercom, Inc.
DECEMBER 10, 2020
Nick’s belief that business is personal underpins his outlook, and he takes a “human-first” approach in his role. Consumers expect a great experience – in the B2B world, experience matters – but for today’s modern consumer, value is now on par with experience. On the other hand, customer success is proactive.
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